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How Can We Help?



We want you to be satisified with both your shopping experience, and with the products you receive.

  • Orders placed are fulfilled within 48 hours. Shipping transit times vary depending on the shipping method and carrier chosen.
  • In the event that an item is out of stock, we will notifiy you immediately.
  • Unless otherwise noted, your photos will remain active and available for a period of thirty (30) days following the date you receive your photo ID. Unfortunately, due to the large number of photos processed, we are unable to locate photos for lost or missplaced photo ID's.
  • All photos are professionally printed on archival-quality photo paper and are equal in quality to photo labs.
  • We warranty our products for a period of 30 days after receipt. If your product is lost or damaged during shipment, we are happy to, at your discretion: (A) provide a replacement product with tracking number or (B) provide a full refund including shipping costs. If for any reason you are not satisfied with your product, return it within 30 days of receipt for a full refund.

    Send returns to: Photo Concession Systems LLC, 17236 Cedar Way, Clarlake Oaks CA, 95423. Please be sure to include your transaction or receipt number, and your photo ID so that we may locate your order information.

    Questions? Call us toll-free 855-386-3686 M-F 9am to 4PM PST.

    Geteventphotos.com is a service provided by Photo Concession Systems, LLC, a California-based company which provides software and hardware solutions to the event and attraction industries.


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